Building Consent Authority complaint policy

Stratford district's Building Control Authority (BCA) is committed to delivering a quality service to our community, but if you're unhappy about our performance of building control functions, you can make a complaint.

Our Building Consent Authority (BCA) Complaint Policy, outlines the process for making a complaint and what happens after. This includes:

• How to make a complaint
• Responsibility for dealing with complaints
• Definition of a complaint
• The complaint management procedure
• The monitoring and review of complaints overall.

To learn more, read our full policy and process which is available via the link below.