Working with us
We pride ourselves on excellent customer service and user friendly systems, to ensure working with us is a breeze.
If your questions are not answered on this page please contact us.
What does your invoice need to show
Invoices must clearly show the purchase order (PO) number, date of the invoice, a description of the goods, your bank details, the staff member or department you were dealing with, email address for communication and if you are GST registered your invoice must display the words “tax invoice” and show the GST component or have a statement that the total includes GST. If it is the first time you have ever sent us an invoice or dealt with SDC you should also attach proof of your bank account number.
You can send your invoices to us by email.
Phone: 06 765 6099 and ask for Accounts Payable
When will I be paid?
This depends on when we receive your invoice. You will be paid by the 20th of the month following the invoice date. We also have a weekly payment run to pay any overdue invoices. If you have an issue or you have not received a payment we will try to resolve your concern within 24 hours of receiving the request.
Still haven’t received your payment?
Email our accounts payable team on firstname.lastname@example.org. Either the invoice hasn’t been received by us yet or we are waiting for the relevant staff member to approve the invoice. Please email us first, don’t resend the invoice unless you have talked with us.
We have a procurement policy to outline the procedures around the purchase and supply of goods and services. Read our procurement policy.
Health and safety
The Stratford District Council has a legislative responsibility to actively manage the health and safety risk of all council officers, including contractor’s and sub-contractor’s workers.
All contractors must be health and safety pre-qualified prior to the commencement of any work. This involves providing Council with their health and safety documentation to demonstrate their understanding and compliance with legislative requirements.